At Acquarius, we are commited to delivery exceptional service and care to our clients at every stage of our relationship.

We recognise, however, that there may be occasions when our service does not fully meet your expectations. Should that happen, we encourage you to share your concerns with us.

You can do so by:
→ emailing info@acquarius.gi 
→ or submitting your concerns via the form below.

We view all feedback, especially complaints, as an opportunity to learn, improve, and strengthen the way we serve you.  

Your voice helps us uphold the high standards we set for ourselves and ensures we continue to evolve in line with your needs.

When you raise a concern, we promise to:

Treat your complaint with the seriousness and respect it deserves
Investigate the matter thoroughly and without delay
Respond promptly and fairly, with transparency at every step
Clearly explain the outcome and the reasoning behind any decisions made

We are here to listen, to act, and to improve, because your trust is our most valued asset.

In line with Section 16 of our Terms and Conditions, Acquarius will endeavour to acknowledge receipt of the complaint within 48 hours  of receipt on a Business Day. 

If you have any questions about Acquarius’ complaints handling process, including any requests to exercise your legal rights, please contact your Relationship Manager for further details.

We are here to listen, to act, and to improve, because your trust is our most valued asset.

Acquarius Trust
Company Limited

+(350) 200 50418

Icom House, Suite 3,

2nd Floor 1/5 Irish Town,

PO Box 883,

Gibraltar, GX11 1AA
‍
Company number 64486

FSC permission number 5136

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

At Acquarius, we are commited to delivery exceptional service and care to our clients at every stage of our relationship.

When you raise a concern, we promise to:

Feedback and Complaints Form